Paula

 This rug will ship within two days and be received in less than a week from our warehouse in Texas. You will receive an automated email with all tracking details once your order has shipped.

 Any of our rugs can be made into any size. If you don't see your desired size, email or schedule a free consultation to discuss your needs or use our chat feature to reach out.

Due to their handmade nature, made to order rugs take up to 120 days to be made, plus shipping times. Palindrome Home works very hard to get your rug out as soon as possible.

 Palindrome Home offers multiple payment plans which can be broken down into multiple installments including:

• Affirm
• Paypal
• Apple Pay

If you're making a custom rug, we will personally cover you up to 50 percent for the first 45 days of the process! All custom rugs are ordered through our consultation page.

CLEANING

We love wool rugs because they're easy to clean with just hot water. However, we stand by "Kids n Pets" product which is gentle enough for your oushak but tough enough to take out any stains. Please do not use any other product on your oushak as it could take out the dyes. If your stain is larger than spot treatment we recommend that you use a professional clean company like Spotbusters.

Watch video here for instructions.

CREASES

When you receive your hand knotted rug, there will be creases. Those creases will fall out overtime over the next few weeks and take nurturing. Do the shuffle across the creases.

 We recommend that you purchase a 1/4 inch felt rug pad for all of your hand knotted rugs. This will increase the longevity of your item and also give you extra protection between your furniture and floors. Not to mention... a whole extra layer of cozy!

As mentioned in the "care" section, when you receive your rug, there will be creases. Those creases will fall out overtime over the next few weeks and take nurturing. Do the shuffle across the creases. A rug pad will help those creases fall out.