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Payment Disclosure

Variance Disclosure

Due to the handmade nature of this product, there may be a 1-3" variance or 5-15 percent variance in color. This is industry standard and something that we communicate because we cannot guarantee minor variances because this is not a machine made rug.

If one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before the merchant ships all of the items. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.

Privacy Discloser & Marketing Opt-in

WHAT PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

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We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
     

Purchase Information 

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you that you enter into the system, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.

 

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

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AUTOMATIC OPT-IN TO MARKETING COMMUNICATIONS

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When you make a purchase from Palindrome Home, or add your data to our system, you are voluntarily providing us with your personal information and will be automatically opt-in for all marketing communications such as any e-mail and SMS (text) communications. You can opt-out of any marketing communication at any time. Your personal 1st party data will not be sold to any 3rd party sites. Additional message and data rates may apply with your cellphone carrier for all SMS communication. Additional SMS message  and rates may apply. 

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Additionally, we use this Order Information to:

 

E-mail

  • Communicate with you via email for order updates with personal details about your specific order.

  • Communicate with you with conversational messaging such as back-and-forth e-mails between a consumer and business.

  • Send automated promotional e-mail marketing campaigns to share sales and other VIP related information

  • Send Non-promotional e-mails that communicate important information about your order. For example, if you purchase a made-to-order rug, our automated system sends information about your order every 15 days so you can see the process of your rug being made over the course of the 3-4 month wait time.

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SMS

  • Communicate with you with conversational messaging such as back-and-forth texting between a consumer and business.

  • Send Non-promotional messages that communicate important information about your order. For example, if you purchase a made-to-order rug, our automated system sends information about your order every 15 days so you can see the process of your rug being made over the course of the 3-4 month wait time. 

  • Send promotional messages via SMS that contain sales or marketing-related content. Typically, these messages will include a link and access to exclusive rates. Additional SMS message  and rates may apply. 

General 

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services such as Facebook, Instagram or Pinterest Advertising.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

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