Palindrome Home will fulfill your order in two days. You will receive an automated email with all tracking details once your order has shipped.

Don't see your size? You can pre-order Ballard in any size!

Palindrome Home offers multiple payment plans which can be broken down into multiple installments including:

• Affirm

• Paypal

• Apple Pay

If you're making a custom rug, we will personally cover you up to 50 percent for the first 45 days of the process! All custom rugs are ordered through our consultation page.

CLEANING 

We love wool rugs because they're easy to clean with just hot water. However, we stand by "Kids n Pets" product which is gentle enough for your oushak but tough enough to take out any stains. Please do not use any other product on your oushak as it could take out the dyes. If your stain is larger than spot treatment we recommend that you use a professional clean company like Spotbusters.

Watch video here for instructions.

CREASES

When you receive your hand knotted rug, there will be creases. Those creases will fall out overtime over the next few weeks and take nurturing. Do the shuffle across the creases.

We recommend that you purchase a 1/4 inch felt rug pad for all of your hand knotted rugs. This will increase the longevity of your item and also give you extra protection between your furniture and floors. Not to mention... a whole extra layer of cozy!

As mentioned in the "care" section, when you receive your rug, there will be creases. Those creases will fall out overtime over the next few weeks and take nurturing. Do the shuffle across the creases. A rug pad will help those creases fall out.