Policies

Unless stated otherwise, the shipping and return policies for Palindrome Home are as noted below. 

SHIPPING

Free shipping in the US with our preferred shipping partners (FedEx or UPS).

  • Immediate Shipping items will be shipped within 2-5 business days.

  • Items with 30-Day Shipping will ship within 30 days of your order.

    • Please allow for an additional 2-5 business days from the 30 days to receive tracking information, as this will allow the carrier to process the shipment. 

  • For custom or pre-ordered rugs, please see your order summary for estimated arrival dates and information.

    • Should something within that estimated timeframe change, we will contact you to provide updated information. 

RETURNS

All rugs an be returned within three days of receipt for store credit or a 25% restocking fee.

  • ​Custom Rugs may take longer than 120 days due to approval processes. If your rug is a custom rug it is not eligible for any return or late refund.

 

All rugs must be shipped via our preferred shipping partners (Fed Ex or UPS).

  • Please allow three weeks for a refund.